Order Management Representative

TL;DR

Order Management Representative: Processing orders and communicating with customers and internal departments to ensure on-time delivery with an accent on resolving operational and administrative issues. Focus on enhancing current business practices and interacting with cross-functional teams.

Location: Hybrid Burlington, MA or Raleigh, NC, must be local to one of those locations at time of application.

Salary: $49,514 - $61,164

Company

hirify.global is the trusted provider of software that enables customers to develop, deploy, and manage responsible, AI-powered applications and experiences with agility and ease.

What you will do

• Manage customer transactions with a high degree of accuracy, including purchase orders, invoices, credit memos, and credit card payments.
• Support the sales team with administrative or licensing questions and interact with cross-functional teams when necessary.
• Assist with customer support via incoming emails, calls, chats, or tickets.
• Build efficient and effective responsiveness to existing operations and help define new operational strategies.

Requirements

• Very good experience in order management, customer service, and sales support.
• Ability to review purchase orders and related documentation for standard vs non-standard verbiage and identify when to escalate to Inside Sales, Legal & Finance Teams, etc.
• Ability to work well with remote teams and in a fast-paced environment.
• Excellent communication, organizational, and writing skills.
• Experience with Salesforce or other CRM and strong Microsoft Office skills.

Culture & Benefits

• Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan.
• Tuition Reimbursement program.
• Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback.
• Flexible paid vacation time, paid day off for your birthday, and company holidays.
• Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.