Provisioning Specialist (CX)

TL;DR

Provisioning Specialist (CX): Initiating and completing orders to RespOrg/port, route and provision inbound number services to the hirify.global CX network with an accent on managing move, add, change and disconnection orders (MACDs). Focus on resolving discrepancies in paperwork information, technical questions or clarifications, performing these tasks within the limits of CPNI rules.

Location: USA - Sandy, UT

Company

hirify.global Ltd. software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime and ensure public safety.

What you will do

• Operate within the processes and framework defined for provisioning of hirify.global CX's local and toll free number services.
• Manage move, add, change and disconnection orders (MACDs) within queues.
• Participate in customer go-live activities as needed.
• Communicate clearly with team members, customers, and sales partners.
• Perform a variety of tasks in Provisioning or other departments as dictated by management.

Requirements

• High school diploma or equivalent.
• Minimum of 1 year provisioning inbound number services or 1 year of customer service experience.
• Demonstrated ability to work within published service level agreements and meet deadlines.
• Effective planning and organizational skills.
• Detail oriented.
• Strong verbal and written communication skills.

hirify.global-to-have">hirify.global to have

• Experience handling email and scheduling appointments through Outlook.
• Intermediate knowledge of Microsoft Excel and Word.
• Experience managing a ticketing/work order/case queue in Salesforce or other CRM.
• Experience effectively prioritizing work from multiple sources.
• Data Entry Experience.

Culture & Benefits

• hirify.global doesn’t limit our challenges.
• We challenge our limits.
• We’re ambitious.
• We’re game changers.
• We play to win.