Associate Customer Experience Operations Manager (SaaS)

TL;DR

Associate Customer Experience Operations Manager (SaaS): Implementing and improving CX platform tools and workflows with an accent on configuration, system documentation, and end-user support. Focus on troubleshooting technical issues, maintaining data integrity, and collaborating with cross-functional teams to optimize operational efficiency.

Location: Must be based in the Philippines

Company

A global one-stop commerce platform provider powering retail, hospitality, and golf businesses in over 100 countries.

What you will do

• Manage intake and triage of CX tool enhancement and configuration requests.
• Build, configure, and test workflows, automations, dashboards, and reports.
• Maintain accurate documentation of tool configurations and governance standards.
• Provide day-to-day operational support for end users and troubleshoot issues.
• Monitor adoption and data integrity to identify trends and risks.
• Contribute to continuous improvement initiatives based on user feedback.

Requirements

• Location: Must be based in the Philippines
• Experience in customer operations, enablement, or technical support roles.
• Exposure to CX platforms like Churn Zero or standard CRMs.
• Strong problem-solving and organizational skills.
• Excellent communication skills for technical and non-technical audiences.

Culture & Benefits

• Permanent work from home setup with local coworking space options.
• Market-leading salary package and government-mandated benefits.
• HMO coverage for employee and 2 dependents.
• Annual health and wellness allowance plus monthly food and work-from-home stipends.
• Access to LinkedIn Learning and mental health support services.
• Inclusive and diverse culture with regular team events.

Hiring process

• Entire process conducted remotely via Zoom or Google Meet.