Associate Customer Experience Operations Manager

TL;DR

Associate Customer Experience Operations Manager: Supporting the implementation and improvement of tools and workflows across customer experience platforms with an accent on system configuration, documentation, and team adoption. Focus on optimizing workflows, troubleshooting issues, and collaborating with cross-functional stakeholders to deliver high-quality solutions.

Location: Permanent Work from home

Company

Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.

What you will do

• Manage intake and triage of CX tool enhancement and configuration requests.
• Build, configure, and test workflows, automations, dashboards, and reports in CX tools.
• Maintain accurate documentation of tool configurations, governance standards, and training resources.
• Provide day-to-day support for end users, troubleshooting issues and escalating when needed.
• Monitor adoption and data integrity, surfacing trends or risks to managers for review.
• Contribute to continuous improvement initiatives by sharing feedback from user interactions and recurring support requests.

Requirements

• Previous experience in customer operations, enablement, or technical support roles.
• Exposure to CX platforms (Churn Zero), CRMs, or customer lifecycle tools.
• Strong technical, problem-solving, and organizational skills.

Culture & Benefits

• Market-leading salary package.
• Permanent work from home setup.
• Coworking space available, if needed.
• Follow Philippine holidays.
• HMO for you and your 2 dependents (Maxicare).
• 15 Vacation leaves and 10 Sick leaves.
• Food Allowance and Work from Home Allowance of 1000PHP per month.
• Health and wellness benefit of 7500PHP per year.
• Free LinkedIn Learning License and access to Mental Health support and coaching services.