Business Planning Analyst

TL;DR

Business Planning Analyst (Operational Planning): Developing and managing medium to long-term business capacity models and operational plans with an accent on data analysis and strategic forecasting. Focus on optimizing resource schedules across 8-week to 5-year horizons and collaborating with cross-functional stakeholders to enhance service outcomes.

Location: Must be based in or able to commute to Hove, UK (Hybrid role)

Company

hirify.global is a leading global financial services group and asset manager dedicated to safeguarding financial futures and creating long-term value since 1836.

What you will do

• Develop and maintain comprehensive medium- to long-term business plans.
• Build and manage capacity models covering timelines from 8 weeks to 5 years.
• Analyze complex datasets to generate strategic insights and improvement recommendations.
• Enhance forecast accuracy by exploring data relationships and operational metrics.
• Optimize resource schedules and coordinate workloads across business areas.
• Collaborate effectively with stakeholders to drive informed decision-making and operational excellence.

Requirements

• Strong analytical skills with experience managing large datasets.
• Advanced Excel proficiency including Erlang modeling and forecasting techniques.
• Familiarity with contact center technologies such as IEX, CMS, Genesys, or Verint.
• Ability to communicate complex information clearly to diverse audiences.
• Methodical, logical approach to solving operational challenges.
• Must be authorized to work in the UK.

Nice to have

• Proven track record in enhancing customer experience through data-driven planning.
• Experience managing multiple priorities in a collaborative team environment.

Culture & Benefits

• Performance-related annual bonus plan and share schemes.
• Generous pension contributions and life assurance.
• Private Healthcare Plan.
• Minimum 25 days holiday plus public holidays (increasing to 26 days after 2 years).
• Electric car salary sacrifice scheme.
• Inclusive, flexible work environment supporting part-time, term-time, and job-share requests.