Sales Operations Manager (SaaS)

TL;DR

Sales Operations Manager (SaaS): Managing and guiding client accounts from onboarding to renewal, with an accent on streamlining complex customer journeys and technical collaboration. Focus on researching and identifying key prospects, managing CRM pipelines, and driving outbound outreach to source new opportunities.

Company

A leading full-cycle verification platform enabling scalable compliance, identity verification, and fraud prevention for global clients.

What you will do

• Manage client accounts throughout their entire lifecycle from onboarding to renewal.
• Guide clients across technical, business, and product levels in collaboration with internal teams.
• Prepare and manage quotes, agreements, and NDAs to ensure a smooth onboarding process.
• Research and identify potential prospects to support business development strategies.
• Execute targeted outbound outreach via email, phone, and LinkedIn to generate meetings.
• Introduce new features and manage product release communication for existing clients.

Requirements

• English proficiency: Advanced level required.
• Proven experience in Account Management, Sales Operations, or related sales roles.
• Strong familiarity with CRM pipeline management.
• Excellent negotiation and communication skills with high attention to detail.
• Ability to work effectively in a fast-paced environment.
• Self-organized with a strong sense of responsibility.

Nice to have

• Experience in B2B cloud/SaaS software.
• Background in financial services, compliance, or i-gaming industries.

Culture & Benefits

• Remote-first work environment with no mandatory office attendance.
• Flexible working hours with a focus on productivity over schedules.
• Generous leave policy including birthday holidays, 10 personal days, and 7 sick days.
• Global team culture with periodic fully-covered in-person team offsites.
• Support for professional development with learning opportunities and event coverage.
• Necessary hardware and tools provided for optimal remote setup.

Hiring process

• Talent Acquisition screening.
• Hiring Manager interview.
• Practical assignment.
• Final interview.