Retention Sales Agent (Greek Speaking)

TL;DR

Retention Sales Agent (Greek Speaking): Managing client communication channels and supporting business growth through data-driven engagement with an accent on analyzing client behavior and VIP program management. Focus on tracking client activity in Power BI, conducting personalized outreach via multiple platforms, and driving client retention.

Location: Warsaw, Poland (Onsite role).

Company

Global technology company developing end-to-end products for the fintech, iGaming, and marketing industries.

What you will do

• Monitor client activity and analyze failed deposits using Power BI.
• Segment clients based on deposit levels, wins, and losses to optimize outreach strategies.
• Manage inquiries and engage clients through Telegram, email, and WhatsApp.
• Conduct welcome calls to orient new clients and build long-term rapport.
• Maintain and update VIP client lists and dashboards in Excel and Power BI.
• Collaborate with internal departments to resolve client issues and support business growth.

Requirements

• Fluent Greek language skills required.
• English language proficiency (B2).
• Proficiency in data analysis tools, specifically Power BI and Excel.
• Ability to manage multi-channel communication effectively.
• Availability to work onsite in Warsaw, Poland.

Culture & Benefits

• Medical insurance coverage.
• Sport card coverage (Multisport).
• Up to 20/26 days of paid vacation.
• 6 days of undocumented sick leave.
• Office perks including breakfast and snacks.
• Appreciation gifts for life events (birthdays, weddings, newborns).
• Regular team events.