Senior Customer Success Manager (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Senior Customer Success Manager (SaaS): Ensuring customers extract maximum value from with an accent on renewals and expansion. Focus on guiding clients through best practices, collaborating with Technical Consultants, and helping customers leverage advanced features.
Location: Hybrid, 4 days in-office in Toronto
Company
is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.
What you will do
- Own the Success, Renewals & Expansion – ensuring customers extract maximum value from .
- Be a trusted product expert – guide clients through best practices, collaborate with Technical Consultants, and help customers leverage advanced features.
- Enhance customer health – monitor usage, prevent roadblocks, and improve retention through Velaris and other analytics tools.
- Close collaboration with Sales & Product – ensure seamless handoffs, share customer insights, and contribute to product innovation.
Requirements
- Customer-first mindset.
- Data-driven & analytical – you’re comfortable working with Excel/Sheets, BI dashboards, and customer insights.
- Technical aptitude – you enjoy learning software products inside out and can guide customers in leveraging their full potential.
- Industry knowledge – experience in B2B SaaS, business calling software, or cloud communication tools.
- Proven experience – you’ve worked in Customer Success/Support or Onboarding, in a SaaS company.
- Language skills – business fluency in English
Nice to have
- Familiarity with customer tools – experience using Zendesk, Custify, Planhat, Velaris, or HubSpot is a plus.
Culture & Benefits
- Unlimited Paid Time Off
- Home Office Budget
- Fitness Allowance
- Private HealthCare
- Virtual & physical team buildings
Hiring process
- Intro Call – Meet our Talent Acquisition Team
- Interview with the CX leaders
- Case Study Presentation – Show us your skills
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