Mid-Market Customer Success Manager (AI)

TL;DR

Mid-Market Customer Success Manager (AI): Driving growth, adoption, retention, and expansion for Notion's product, focusing on helping customers achieve real results through AI-powered workflows. Focus on leading AI workshops to build and deploy workflows that solve specific business problems, and innovating on Customer Success programs to retain and grow customers.

Location: Hybrid in Tokyo, Japan. In-person collaboration is essential to Notion's culture. All team members are required to work from offices on Mondays, Tuesdays, and Thursdays.

Company

Notion helps you build beautiful tools for your life's work, providing one place for teams to get everything done by seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work.

What you will do

• Drive AI adoption, value delivery, and renewals for a book of named accounts.
• Shape customer outcomes, strengthen partnerships, and contribute directly to predictable revenue.
• Lead AI workshops to build and deploy workflows that solve specific business problems.
• Identify and qualify expansion opportunities within existing accounts.
• Co-build customer success plans to help every customer achieve desired objectives.
• Partner with AEs on growth strategy while owning customer activation and renewal readiness.

Requirements

• 5+ years of success in your current Customer Success or Account Management role.
• Experience driving the end-to-end customer journey - from adoption to renewal.
• Comfortable with technical concepts and can develop skills required to effectively build and implement AI workflows.
• Ability to articulate value customers are receiving and present it effectively to senior audiences.
• Ability to build Customer Success playbooks and new processes based on learnings.
• Native level Japanese, business level English

Nice to have

• You are a power user of Notion.
• You have experience working with a technical product and multiple commercial models (seats, usage).
• You've been a first or early hire at a fast growing start up.
• You have experience using Notion at a past or current company.

Culture & Benefits

• We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers.
• Notion is proud to be an equal opportunity employer.
• Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.