IT Incident Manager (Fintech)

TL;DR

IT Incident Manager (Fintech): Orchestrating end-to-end incident resolution for enterprise-scale financial services with an accent on SLA compliance, cross-team coordination, and technical escalation management. Focus on managing incident lifecycles, leading virtual war rooms, and driving post-incident reviews to optimize system stability.

Location: Hybrid from Gdynia, Gdańsk, or Warszawa (at least 3 days/week in office)

Salary: 600 - 800 PLN/day (B2B)

Company

hirify.global is an IT services partner specializing in building high-performance, expert teams for global clients with a focus on human-centric development and Scandinavian work culture.

What you will do

• Lead major IT incidents from detection to resolution to minimize business impact.
• Coordinate technical bridge calls and war rooms with infrastructure and application teams.
• Ensure incident documentation, categorization, and reporting meet SLA requirements.
• Guide L2/L3 support teams through complex technical challenges and escalations.
• Prepare incident reports, trend analyses, and root cause documentation.
• Drive continuous process improvement for incident management standards and runbooks.

Requirements

• Several years of experience in IT Service Management or Incident Management in enterprise environments.
• Solid technical background in IT infrastructure, databases, and business-critical platforms.
• Proficiency in English (spoken and written) for daily communication in international teams.
• Deep understanding of ITIL practices (Incident, Problem, and Change Management).
• Strong facilitation and stakeholder management skills.
• Experience with ITSM tools like Jira, Confluence, or BMC Helix.

Culture & Benefits

• Scandinavian-style work-life balance and supportive feedback culture.
• Access to professional training programs financed by the company.
• Regular integration meetings and community-driven events.
• Flexible work organization within a hybrid framework.