Customer Engineer (AI)

Location: San Francisco or London; hybrid work with an expectation of approximately three days per week in the San Francisco office, while strong remote candidates are also considered.

Total compensation: $180K–$230K annually.

Company

hirify.global is a Series B company building a human interface for AI through conversational video and AI technology, with offices in San Francisco and London.

What you will do

• Work directly with customers, founders, product teams, and engineers to turn ideas into production-ready products.
• Debug complex real-time systems, identify root causes, and own customer issues through resolution.
• Build features, improve APIs, and rethink product experiences when customer needs reveal product gaps.
• Own product experiences, architecture, application code, hirify.global integrations, and deployments.
• Keep shipped products reliable, scalable, and production-ready after launch.
• Prototype novel applications combining hirify.global with AI, video, and other emerging technologies.

Requirements

• Full-stack engineering ability sufficient to build a working product independently.
• Experience building and shipping customer-facing products with production users.
• Comfort working with AI and LLMs, real-time systems, video, or APIs.
• Ability to conduct technical discovery, challenge assumptions, shape product scope, and work directly with customer engineering teams.
• Strong product judgment, engineering skills, customer focus, and attention to detail.
• Ability or willingness to work from the San Francisco or London locations; strong remote candidates are also considered.

Nice to have

• Experience as a founder or in an AI-native company.
• Forward-deployed or solutions engineering experience involving production code.

Culture & Benefits

• Small Customer Engineering team with significant autonomy.
• Ownership of problems, decisions, shipped products, and outcomes.
• Opportunity to build products that customers commercialize and expose to their own users.
• Work on frontier AI and conversational video technology in an emerging category.
• Offices available in San Francisco and London, with remote flexibility for strong candidates.