Customer Centric Role (Salesforce)

TL;DR

Customer Centric Role (Salesforce): Managing compliance and regulatory solutions for customers, acting as the hirify.global end user for Managed Services, Autopilot customers with an accent on customer stakeholder management and problem-solving. Focus on understanding customer goals, using Salesforce and hirify.global products to solve challenges, and being a strategic voice for customer experience improvements.

Location: This is a hybrid position open to candidates living within 25 miles of the office in RiNo, Denver. Candidates will work on a hybrid schedule: Tuesday, Wednesday, and Thursday in the office, and Monday and Friday work from home. Other states considered are CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MI, MO, NC, NY, OR, PA, TN, TX, UT, VA, and WA. Not hiring or able to consider candidates in New York metro, Seattle metro, or the Bay Area. We are not able to consider candidates who require a work visa now or in the future.

Salary: $70,000 - $80,000

Company

hirify.global is a Compliance as a Service solution that integrates regulatory database sources with core business systems to automate compliance requirements.

What you will do

• Build and cultivate deep, trusted, and transparent relationships with customers.
• Collaborate with customers and hirify.global teams to ensure delivery of agreed-upon services and solutions.
• Support customers using hirify.global products to solve their challenges.
• Understand customer goals, ambitions, daily problems, and business process improvements.
• Communicate clearly with internal teams regarding customer updates, new requirements, and product feedback.
• Be a strategic “voice of the customer” for marketing, sales, product, and engineering teams.

Requirements

• 3+ years in product/customer support or technical account management.
• Some experience with Salesforce configuration, administration, or as a power user.
• Natural problem-solver, comfortable with complexity and ambiguity.
• Proactive and passionate, independently solving conceptual problems and delivering results.
• High-energy, team-first attitude, motivated to work collaboratively.
• Ability to innovate, collaborate, and think strategically to improve customer experience.

Culture & Benefits

• Flexible PTO and 12 paid holidays per year.
• 12 weeks parental leave with a return-to-work stipend.
• Medical, dental, and vision plans with 100% employer-paid premiums on select options.
• 401(k) retirement savings plan and HSA employer contributions.
• Employee Assistance Plan.