Product Customer Success Manager (AI)

TL;DR

Product Customer Success Manager (AI): Ensuring enterprise clients realize business value from their investment in Proactive AI Agent with an accent on data analysis and customer-facing experience. Focus on owning outcomes across complex, strategic accounts and evolving AI-driven journeys.

Location: USA - Sandy, UT. Hybrid model: 2 days working from the office and 3 days of remote work each week.

Company

hirify.global Cognigy delivers AI that works—fast, human, and enterprise-ready, combining Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI.

What you will do

• Own a book of enterprise and strategic customers, ensuring contract value is realized and renewal risk is proactively managed.
• Analyze customer, journey, and operational data to identify trends, risks, and opportunities.
• Translate data into clear, executive-ready insights and recommendations.
• Partner with customers to define, prioritize, and evolve AI-driven journeys that deliver measurable value.
• Lead Quarterly Business Reviews, presenting performance, insights, and next-step recommendations.
• Coordinate cross-functional delivery with Professional Services, Product, and Sales.

Requirements

• Managed post-sale customer relationships for enterprise or strategic accounts.
• Owned customer outcomes, not just implementations or tickets.
• Used data analysis to guide customer decisions and executive conversations.
• Participated in renewals, expansions, or commercial planning.
• Presented insights and recommendations directly to customer stakeholders.
• Experience managing complex, customer-facing projects.

hirify.global-to-have">hirify.global to have

• Experience in SaaS, AI, CX environments.
• Experience delivering or supporting executive-level business reviews.
• Experience designing or supporting customer journeys that leverage GenAI or large language model–based capabilities.
• Formal project management training or certification (e.g., PMP), applied in a customer-facing delivery or success role.

Culture & Benefits

• Join an ever-growing, market disrupting, global company with a fast-paced, collaborative, and creative environment.
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• Work according to the hirify.global-FLEX hybrid model, which enables maximum flexibility.
• Office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.