Director, Product Management (AI)

TL;DR

Director, Product Management (AI): Building and scaling production-grade AI agents powering real-time, enterprise-critical workflows with an accent on defining, building, and launching intelligent systems that reason, act, and execute reliably in live production. Focus on translating advances in LLMs, orchestration, retrieval, and evaluation into enterprise-grade systems.

Location: Hybrid in Redwood City, CA

Salary: $230,000-$260,000 per annum

Company

Observe.AI is the enterprise-grade Customer Experience AI platform that unifies conversations, intelligence, and action to turn contact centers into performance engines.

What you will do

• Lead the Insights charter at Observe.AI; defining the vision, strategy, and execution for agentic systems.
• Translate advances in LLMs, Agentic AI, and multi-Agent systems into production-grade capabilities.
• Prototype fast, work directly with design partners, run pilots, and turn early wins into scalable, repeatable systems used across large enterprises.
• Build the control plane for AI agents, including governance, evaluation, approvals, auditability, reliability, and safe execution.
• Elevate product craft across the organization through clear thinking, strong prioritization, technical depth, and rigorous outcome ownership.
• Lead executive-level customer conversations, shape product narrative and positioning, and represent the charter internally and externally.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field required; MBA or advanced technical degree preferred.
• 10+ years of product management (or equivalent) experience, including owning major product areas end-to-end.
• Demonstrated ability to build deep empathy for users and buyers, uncover true pain points, and translate them into products that deliver measurable business outcomes.
• Extensive experience leading US enterprise customer engagements—navigating exec stakeholders, running roadmap/value conversations, and representing the product/org with confidence and clarity.
• Proven track record shipping AI/ML products (LLMs/GenAI powered) from concept to enterprise scale, embedding governance, guardrails, auditability, privacy, and human-in-the-loop systems into production.
• Comfortable prototyping and iterating directly with agentic systems — including prompt/agent design, experimentation and eval frameworks.

Nice to have

• Previous experience in CX, Reporting/BI tools, Coaching, Compliance, Quality Management or adjacent domains.

Culture & Benefits

• Competitive compensation including equity.
• Excellent medical, dental, and vision insurance options.
• Flexible time off.
• 10 Company holidays + Winter Break and up to 16-weeks of parental leave.
• 401K plan.
• Quarterly Lifestyle Spend.
• Monthly Mobile + Internet Stipend.
• Pre-tax Commuter Benefits.