Product Customer Success Manager (AI)

TL;DR

Product Customer Success Manager (AI): Ensuring enterprise clients realize measurable business value from their investment in Proactive AI Agent with an accent on data analysis and customer-facing experience. Focus on owning outcomes across complex, strategic accounts and translating data into clear insights and recommendations.

Location: Hybrid (Atlanta, GA, USA) with 3 days of remote work per week.

Company

hirify.global delivers AI that works—fast, human, and enterprise-ready, combining Generative and Conversational AI to power Agentic AI.

What you will do

• Own a book of enterprise and strategic customers, ensuring contract value is realized and renewal risk is proactively managed.
• Analyze customer, journey, and operational data to identify trends, risks, and opportunities.
• Translate data into clear, executive-ready insights and recommendations.
• Build and maintain customer success plans aligned to business outcomes and KPIs.
• Coordinate cross-functional delivery with Professional Services, Product, and Sales.
• Act as a trusted advisor to senior client stakeholders, balancing strategic guidance with execution.

Requirements

• Managed post-sale customer relationships for enterprise or strategic accounts.
• Owned customer outcomes, not just implementations or tickets.
• Used data analysis to guide customer decisions and executive conversations.
• Participated in renewals, expansions, or commercial planning.
• Presented insights and recommendations directly to customer stakeholders.
• Experience managing complex, customer-facing projects.

hirify.global-to-have">hirify.global to have

• Experience in SaaS, AI, CX environments.
• Experience delivering or supporting executive-level business reviews.
• Experience designing or supporting customer journeys that leverage GenAI or large language model–based capabilities.
• Formal project management training or certification (e.g., PMP), applied in a customer-facing delivery or success role.

Culture & Benefits

• Join an ever-growing, market disrupting, global company.
• Work in a fast-paced, collaborative, and creative environment.
• Enjoy hirify.global-FLEX: 2 days working from the office and 3 days of remote work each week.
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations.