Account Director (Social Media)

TL;DR

Account Director (Social Media): Responsible for the Dove studio's success, measured by client satisfaction, team performance, creative quality, and commercial health with an accent on client services, leadership, strategy, and commercial management. Focus on building strong, trusted relationships with Brand Directors, senior marketing leaders, and key stakeholders across the Dove brand team.

Location: Amsterdam, Netherlands. Office presence expected 1 day per week

Company

OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands.

What you will do

• Act as the senior client lead for the Dove studio, building strong, trusted relationships with Brand Directors, senior marketing leaders, and key stakeholders across the Dove brand team.
• Lead the Dove studio team by example, line managing senior team leads across social, creative, strategy, production, and content.
• Be responsible for growing the Dove studio's offering, proactively identifying opportunities to expand the scope of work, push capabilities, and increase the studio's value to the client.
• Manage the studio's P&L, forecasting operational income and tracking commercial performance against targets on a regular basis.
• Ensure the studio consistently delivers to the expected levels of client service, quality, and responsiveness.

Requirements

• 10+ years of relevant agency experience, with a significant portion in client services, account leadership, or business management roles.
• Proven experience leading teams of 15+ people across multi-disciplinary functions, including creative, social, content, strategy, and production.
• Proficiency in English and German (C2), knowledge of French or Dutch would be a plus.
• Experience working with large FMCG or beauty and personal care clients, with a strong understanding of how global brand organisations operate.
• A strong grounding in the commercial management of accounts, including P&L responsibility, forecasting, scope management, and growth planning.

Nice to have

• Experience working on Dove or Unilever brands.
• Experience specifically leading social-first or content-led studio operations.
• Multi-market or global account leadership experience.

Culture & Benefits

• Committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected.
• Ambitious to succeed.
• Imaginative to push the boundaries of what’s possible.
• Actively pro-inclusive and anti-racist across our community, clients and creations.