Technical Support Engineer (Web3)

Technical Support Engineer

Company

Ondo Finance

Conditions

2 days agoSenior United States Remote Full Time Token Allocation Customer Support Jobs by Ondo Finance

Job for Web3 Beginners

Skills

Troubleshooting Bash Sdk Developer Experience Infrastructure Backend Python Debugging Api Documentation Partner Onboarding Technical Support Smart Contract Integration Javascript

About the Role

You will provide hands-on technical support for external developers and partners integrating with onchain products and APIs. You will troubleshoot integration issues across smart contracts, SDKs, APIs, and infrastructure, write small scripts or utilities to reproduce and resolve issues, and improve technical documentation and playbooks. You will communicate resolutions clearly, help onboard partners, and gradually take ownership of integration workflows.

Requirements

• 2 to 5 years of experience with strong fundamentals in software engineering or technical support
• Comfortable debugging APIs, reading smart contract interfaces, and working across backend systems
• Able to write and read code in at least one scripting or general-purpose language (e.g., Python, JavaScript, Go)
• Clear communicator who can explain technical issues and resolutions concisely in writing and over video calls
• Highly organized and responsive and take pride in closing loops and resolving issues quickly
• Interested in crypto, DeFi, and blockchain infrastructure; prior experience is a plus but not required
• Eager to learn, grow, and gradually take on more responsibility in partner-facing technical engagements

Responsibilities

• Serve as first-line technical support for external developers and partners integrating with onchain products and APIs
• Troubleshoot integration issues across smart contracts, SDKs, APIs, and infrastructure and escalate complex issues to core engineering when necessary
• Write light code (Python, JavaScript, Bash) to reproduce issues, build small utilities, test integrations, or assist with onboarding
• Improve and maintain technical documentation, FAQs, and example repositories to reduce recurring support burden
• Partner with Product and Engineering to identify common pain points and propose improvements to APIs, tooling, and developer experience
• Create repeatable internal processes and playbooks for handling support requests and partner onboarding
• Develop ownership over specific partners or integration surfaces over time

Benefits

• Token rights
• Equity
• Medical insurance
• Vision insurance
• Dental insurance
• Flexible vacation (PTO)

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