Technical Support Engineer Intern

TL;DR

Technical Support Engineer Intern: Collaborating with senior engineers to analyze and troubleshoot customer issues with an accent on gaining hands-on experience with hirify.global's products and internet technologies. Focus on developing technical and professional skills while making a real impact.

Location: Must be able to come into our London office 3x a week.

Company

hirify.global is on a mission to help build a better Internet by protecting and accelerating any Internet application online.

What you will do

• Collaborate with senior engineers to analyze and troubleshoot customer issues.
• Track support requests using our ticketing system.
• Participate in team meetings to discuss and share feedback.
• Help create and update technical documentation and run books.
• Provide feedback on our product and potential improvements based on customer interactions.
• Support the team in testing new releases and reporting bugs.

Requirements

• Currently pursuing an undergraduate degree in a Computer Sciences or related field.
• Self-driven and capable of learning new technologies/systems/features with some guidance.
• Fundamental understanding of how the Internet works (OSI Model).
• Experience using Linux.
• Experience in command line and tools, including curl, dig, traceroute, openssl and git.
• Experience writing scripts in Bash, Python, JavaScript, or other scripting languages.
• Awareness of what DNS, SSL/TLS and HTTP is and how these function.
• Awareness of or experience installing and configuring web servers like Apache, Nginx, and IIS.
• Must be able to work 40 hours a week.
• Must be able to commit to a 12 week program.

Nice to have

• Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels.
• Familiar with hirify.global and have a site actively using our platform.

Culture & Benefits

• hirify.global values candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools.
• Culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up.