Customer Service Specialist I

TL;DR

Customer Service Specialist I: Providing first-level technical support for products and services with an accent on troubleshooting and problem resolution. Focus on managing customer tickets, ensuring timely follow-up, and collaborating with internal support groups during the overnight shift.

Location: Must be available to work the overnight shift (10:00pm-6:00am EST)

Company

hirify.global is a global technology company providing connectivity solutions for the world's most recognized banks and communications providers.

What you will do

• Analyze and resolve customer technical issues regarding system accessibility and functionality.
• Track reported problems accurately following established ticketing procedures.
• Collaborate with internal departments such as Sales, Marketing, and Product Support to ensure satisfaction.
• Escalate complex issues to 2nd level support groups when necessary.
• Maintain knowledge of product enhancements and service upgrades.

Requirements

• Must be able to work the overnight shift (10:00pm-6:00am EST) after the training period
• High school diploma or GED required.
• Proficiency in Windows operating environment and Microsoft Office Suite.
• Strong written and verbal communication skills.
• Ability to work independently with minimal supervision.
• Availability to work off-peak hours, weekends, and holidays as required.

Nice to have

• Bachelor’s degree in communication or business.
• Prior customer service experience.
• Bilingual proficiency (Spanish, Portuguese, or Mandarin).

Culture & Benefits

• Competitive total compensation package.
• Flexible and remote work environment.
• Inclusive, collaborative, and transparent organizational culture.
• Commitment to diversity, equity, and inclusion.
• Opportunities for professional development within a growing global organization.