Customer Support Specialist (Crypto)

TL;DR

Customer Support Specialist (Crypto): Assisting users and resolving inquiries for a digital asset solution natively embedded in Telegram with an accent on technical problem solving and high-quality written communication. Focus on building the knowledge base, collaborating across departments, and ensuring satisfaction for a massive user base.

Location: Remote

Company

hirify.global builds digital asset solutions, including the Wallet in Telegram used by over 100 million accounts.

What you will do

• Provide professional support to users across written communication channels.
• Analyze and resolve complex customer inquiries efficiently.
• Collaborate with internal teams to address and escalate user issues.
• Maintain and update internal documentation, reports, and knowledge base assets.
• Contribute to the refinement of support regulations and operational rules.

Requirements

• 1+ years of experience in customer support with a focus on written channels.
• English: B2 level proficiency required.
• Russian: Fluent proficiency required.
• Proficiency in Microsoft Office suite.
• Ability to multitask and manage competing priorities.
• Strong interest in the crypto and digital asset domain.

Nice to have

• Previous experience working in the crypto sphere.

Culture & Benefits

• Remote work environment with access to office hubs in Dubai, Yerevan, London, and Belgrade.
• Compensation for medical expenses.
• 28 calendar days of paid annual vacation.
• 14 days of paid sick leave.
• Professional growth opportunities including English courses and internal conferences.
• Non-bureaucratic management structure focused on high-impact results.