Customer Support Executive

TL;DR

Customer Support Executive (SaaS): Delivering real-time support for creative operations software with an accent on live chat troubleshooting and customer relationship management. Focus on collaborating with product and engineering teams to resolve complex technical issues and improving the overall customer experience.

Location: Must be based in the United States and available to work 11:00 am to 8:00 pm PDT

Company

hirify.global is a fast-growing scaleup building software for creative operations and retailers.

What you will do

• Serve as the primary point of contact for customers via live chat and email.
• Troubleshoot technical issues in real-time to ensure swift resolution.
• Build and maintain strong, trust-based relationships with users.
• Document support interactions and contribute to internal knowledge bases.
• Collaborate across teams including Product, Engineering, and Customer Success to escalate issues and share feedback.

Requirements

• Must be based in the United States.
• Availability to work 11:00 am to 8:00 pm PDT.
• Exceptional written communication skills with a clear, concise, and empathetic tone.
• Proven ability to manage multiple concurrent conversations with high quality.
• Strong structured problem-solving skills and experience with technical troubleshooting.
• Ability to work effectively and reliably within a geographically distributed team.

Culture & Benefits

• Fast-paced and transparent scaleup environment with a flat organizational structure.
• Focus on true work-life balance and individual well-being.
• Opportunities for professional growth within an expanding team.
• Vibrant company culture with regular events and team trips.
• Supportive environment where individual initiative is encouraged.