Implementation & Adoption Manager (Medtech)

TL;DR

Implementation & Adoption Manager (Medtech): Managing end-to-end customer relationships for a healthcare automation platform with an accent on onboarding, strategic adoption, and long-term expansion. Focus on driving product value for healthcare providers, translating complex clinical requirements into actionable technical feedback, and fostering high-impact partnerships across user levels.

Location: Must be able to work from the Chelsea office 4 days per week

Salary: $110,000–$150,000

Company

hirify.global provides an AI-powered platform for the healthcare industry that automates referral management to reduce patient delays and denied claims.

What you will do

• Own the end-to-end customer lifecycle, including onboarding, training, and long-term adoption strategy.
• Build and maintain relationships with stakeholders ranging from end-users to healthcare C-suite executives.
• Design and implement success plans to track business value and proactively resolve risks.
• Translate customer insights and operational feedback into roadmap priorities for Product and Engineering teams.
• Create internal tools and dashboards for worker forecasting and health score reporting.
• Drive customer advocacy through case studies, references, and strategic performance reviews.

Requirements

• 3+ years of experience in Healthcare Consulting or Healthcare Account Management.
• Must be based in or able to commute to the Chelsea, NY office 4 days per week.
• Proven track record of managing complex, cross-functional projects.
• Strong ability to distill complex technical requirements into actionable insights.
• Excellent interpersonal and communication skills to navigate diverse stakeholder groups.
• Entrepreneurial mindset with the ability to thrive in an unstructured startup environment.

Culture & Benefits

• Unlimited PTO policy.
• 100% paid employee health benefits.
• Employer-funded 401(k) match.
• Competitive parental leave.
• Work in a collaborative office environment with provided snacks and meals.