Customer Success Manager (Healthcare)

TL;DR

Customer Success Manager (Healthcare): Managing strategy and product utilization for clinical decision support SaaS products with an accent on enterprise-level customer engagement and healthcare workflow optimization. Focus on building long-term strategic relationships with C-suite stakeholders, leading large-scale implementation projects, and driving measurable customer outcomes in clinical environments.

Location: Hybrid (8 days/month) - Must be based in the US within 50 miles of a hirify.global office.

Salary: $98,500 - $172,700 USD

Company

hirify.global Health is an innovation-driven healthcare information technology provider focused on delivering advanced clinical decision support solutions to improve patient care.

What you will do

• Partner with Sales to maintain the health and renewal of strategic enterprise accounts.
• Lead complex customer deployment plans, coordinating tasks across multidisciplinary internal teams.
• Analyze customer utilization patterns to identify risks, opportunities, and workflow improvements.
• Conduct executive planning sessions and present performance findings to client leadership.
• Design deployment plans and workflows to meet unique clinical needs.
• Advise on implementation scopes, milestones, and contract terms.

Requirements

• Bachelor’s degree required, preferably in Business or Health Administration.
• 5+ years of experience in a SaaS-based customer success role.
• Deep understanding of the healthcare industry, clinical environments, and regulatory pressures.
• Proven ability to establish rapport with C-suite executives.
• Excellent project management skills for tracking large software implementations.
• Must be able to commute to a local office for hybrid requirements (8 days/month).

Nice to have

• Advanced degree in a relevant field.
• Experience with clinical decision support (CDS) products.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance plans.
• Retirement benefits including 401(k) and savings accounts (FSA/HSA).
• Paid time off, including vacation, sick time, and parental leave.
• Tuition assistance programs for ongoing professional development.
• Commuter benefits for office attendance.