Chat Support Consultant (Crypto)

TL;DR

Chat Support Consultant (Crypto): Delivering customer support in crypto trading via live chat, tickets, and email with an accent on providing accurate information, managing complaints, and understanding customer needs. Focus on maintaining up-to-date knowledge of the trading platform and continuously improving team performance in a fast-paced environment.

Company

hirify.global is a global Support-as-a-Service leader, partnering with tech companies and industry leaders in over 30 countries to deliver secure customer and technical support.

What you will do

• Deliver outstanding customer support in crypto trading via live chat, tickets, and email.
• Handle customer inquiries, order disputes, and appeals.
• Provide valid, accurate information and solutions to customer requests.
• Manage complaints and appeals, including follow-ups on escalations when required.
• Maintain up-to-date knowledge of the company’s trading platform and general market conditions.
• Understand customers’ needs and deliver constructive feedback to the management team.

Requirements

• Native Lithuanian and excellent English communication skills (minimum C1 level).
• At least 6 months of live chat support experience, preferably in crypto or financial services.
• Strong analytical, logical thinking, and problem-solving skills.
• Positive and responsible attitude.
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Nice to have

• Basic financial knowledge or payment/banking experience.
• Crypto industry knowledge.
• CRM experience in Salesforce.

Culture & Benefits

• Opportunity to cooperate fully remotely.
• Inclusive international environment.
• Flexible schedule.
• Balance between project workload and personal time.
• Responsive leadership interested in your development and long-lasting cooperation.
• A culture built on trust, with no time-tracking requirements.