Technical Support Specialist I

TL;DR

Technical Support Specialist I: Providing ongoing support for hirify.global Business Performance Solutions (BPS) products to existing clients with an accent on troubleshooting complex software issues and ensuring client satisfaction. Focus on remote software support, client training, and hardware troubleshooting.

Company

hirify.global provides comprehensive HR solutions with a focus on premium service and technology.

What you will do

• Consult with end users to analyze complex software issues.
• Perform remote software support for clients on hirify.global BPS solutions.
• Document all client interactions and track software issues.
• Provide technical support via telephone or online.
• Assist in troubleshooting and repairing returned hardware.
• Work to improve customer satisfaction and reference-ability.

Requirements

• Bachelor’s Degree or equivalent experience required.
• 1-4 years of technical support experience.
• Strong understanding of Internet browser technologies and computer networks.
• Intermediate SQL experience, preferably with Microsoft SQL Server.
• Ability to communicate effectively with technical and non-technical staff.