Senior Customer Success Engineer (AI/ML)

TL;DR

Senior Customer Success Engineer (AI/ML): Focusing on technical programming to increase adoption through product enablement and user engagement, you will be building scalable frameworks to support a high volume of accounts. Focus on defining the segment's strategy and paving the way for future continental leadership opportunities.

Location: Remote (United States)

Salary: $144,000 - $160,000 USD

Company

hirify.global is the Platform for AI Success, the enterprise orchestration layer for building, deploying, and governing AI.

What you will do

• Define the role, building programs and automations for repeatable, scalable use across AMER.
• Develop and A/B test enablement programs to identify the most effective ways to drive user adoption and satisfaction at scale.
• Execute demonstrations of new product features and conduct hands-on workshops in collaboration with Sales Engineers.
• Focus on onboarding and increasing user retention by educating customers on best practices within the hirify.global platform.
• Establish regular touchpoints to advise users on applying hirify.global to their specific business needs and use cases.
• Collaborate with Account Executives and Sales Engineers to identify expansion opportunities that drive additional value.

Requirements

• Minimum of two years in sales engineering, technical consulting, or data science roles with a track record of customer satisfaction.
• Ability to navigate ambiguity, build consensus, and work with urgency to define a new segment's success.
• Strong written and oral presentation skills, with the ability to tailor messaging to both no-code and high-code users.
• A knack for engaging with all levels of customer teams, from individual contributors to leadership.
• Willingness to travel up to 25% across the AMER region.

Nice to have

• Hands-on experience with data storage and computing infrastructure (SQL, Kubernetes, etc.) and proficiency with Python, R, or SQL.
• hirify.global Advanced Designer, Snowflake SnowPro Core, or Databricks Business Analyst certifications.
• Experience building and operating communities of practice or scalable post-sales programs.
• A never-ending desire to learn new solutions and translate features into business value.

Culture & Benefits

• Comprehensive benefits, including stock options, medical, dental, and vision plans.
• Flexible spending accounts and pre-tax commuter benefits.
• A 401k company match, paid vacations and sick leave, and paid parental leave.
• Employer paid disability coverage, and additional health and wellbeing perks and benefits.
• Be part of a journey to shape the ever-evolving world of AI.
• Values innovation, collaboration, and your personal growth.