Forward Deployed Engineer (EMEA)

TL;DR

Forward Deployed Engineer (EMEA): Working directly with strategic customers to deploy and configure OpenTelemetry instrumentation across their environments with an accent on building custom integrations, dashboards, and tooling. Focus on troubleshooting complex issues in distributed systems, Kubernetes clusters, and observability pipelines.

Location: EMEA - Remote

Company

hirify.global is building an OpenTelemetry-native, AI-centric observability platform.

What you will do

• Work directly with enterprise customers to deploy and configure OpenTelemetry instrumentation across their environments.
• Build custom integrations, dashboards, and tooling to help customers realize the full value of hirify.global.
• Troubleshoot complex issues in distributed systems, Kubernetes clusters, and observability pipelines.
• Lead proof-of-concept engagements and technical onboarding for strategic accounts.
• Serve as the technical bridge between customers and hirify.global's Product and Engineering teams.
• Contribute to internal tools, reference architectures, and documentation that scale the customer success function.

Requirements

• 3+ years of experience as a software engineer, SRE, platform engineer, or in a customer-facing engineering role.
• Strong hands-on experience with Kubernetes, cloud-native infrastructure, and distributed systems.
• Familiarity with observability concepts and hands-on experience with OpenTelemetry.
• Ability to read and write production-quality code in at least one of: Go, Python, Java, or TypeScript.
• Excellent communication skills.
• Comfort working directly with customers in high-stakes environments.

Nice to have

• Prior experience with observability platforms (Datadog, New Relic, Dynatrace, Grafana).
• Contributions to open-source projects, particularly in the CNCF ecosystem.
• Experience with OpenTelemetry collector configuration and telemetry pipeline design.
• Experience in a high-growth, venture-backed startup environment.

Culture & Benefits

• Flexible, remote-first work environment with offices in New York, Amsterdam, and Munich.
• Collaborative, fast-moving team culture with a builder mindset.
• Clear path for career growth and development.
• Direct access to founders and leadership.
• Competitive salary & meaningful equity participation.
• €60/month phone & internet allowance.