German Speaking Support Specialist

TL;DR

German Speaking Support Specialist: Providing first-line support to hospitality customers, addressing a wide range of requests from general education to hardware/software investigation. Focus on troubleshooting, testing, and resolving issues while maintaining Lightspeed's Gold Class support standards.

Location: Working with a global team across APAC, EMEA and NOAM.

Company

Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.

What you will do

• Provide enthusiastic and knowledgeable support to Hospitality customers, partners, and Lightspeed team members via phone, chat, and email.
• Use troubleshooting techniques to identify the source of customer issues and provide solutions.
• Document, track, and resolve interactions within customer support platforms.
• Assist with the identification, reproduction, and escalation of product issues to the Quality Assurance team.
• Advocate and promote improvements to products and services.
• Operate within a roster/schedule to ensure high availability of assistance for customers.

Requirements

• Previous customer service and/or technical support experience.
• Strong attention to detail and commitment to providing an exceptional customer experience.
• Excellent verbal and written communication skills in German & English.
• Basic experience using common online, mobile, and desktop platforms, including iOS, Android, OSX, and Windows.
• Apply with a CV in English.

Nice to have

• Experience interacting with customers through Phone, Email, Ticketing, and Live Chat platforms.
• Experience or knowledge of the Hospitality industry.
• Experience supporting a SaaS product or an iOS application.
• Computer networking experience or interest.
• Dutch or French written and verbal communication skills.

Culture & Benefits

• Unlimited Annual Leave with PTO scheme.
• £400 annually towards Health and Wellbeing.
• Dental, private healthcare, and optical cover.
• Opportunity to join a growing team in a fast-paced, high-growth company.
• Work with a team of talented and forward-thinking people.
• Equity for all Lightspeeders.