Manager, Customer Success (APAC)

TL;DR

Manager, Customer Success (APAC): Leading and scaling a regional pod that covers all Customer Success segments in APAC with an accent on regional retention outcomes and team health. Focus on partnering with cross-functional leaders to remove blockers and improve the APAC customer experience.

Location: APAC

Salary: $1 — $3 USD

Company

hirify.global is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease.

What you will do

• Lead, coach, and performance-manage an APAC regional pod spanning Growth, SMB, Mid-Market, and Enterprise.
• Own the APAC pod’s weekly, monthly, and quarterly performance cadence (forecasting, risk reviews, renewals health, expansion motions).
• Partner with Sales and AM counterparts to drive account plans, renewals execution, and expansion opportunities.
• Build escalation readiness - clarify decision rights, run the regional escalation loop, and coordinate cross-functional response.
• Improve onboarding, adoption, and retention outcomes by identifying process gaps and implementing scalable fixes.
• Develop talent - onboarding, coaching, and creating clear growth paths for CSMs in the pod.

Requirements

• Meaningful people leadership experience in Customer Success (or equivalent customer-facing leadership).
• Strong customer lifecycle command across onboarding, adoption, renewals, and expansion.
• Proven ability to manage high-stakes escalations with calm, structured decision-making.
• Strong operational discipline - can instrument, report, and improve performance through data.
• Experience coaching across multiple segments and account complexities.
• Comfortable in a global, async environment with strong written communication.
• Writes and speaks fluent English.
• Demonstrates strong automation and AI capabilities.

Culture & Benefits

• Work from anywhere.
• Flexible paid time off and working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget, home office budget & IT equipment.

Hiring process

• Interview with recruiter.
• Interview with future manager.
• Interview with team members (no managers present).
• Bar Raiser Interview.