Customer Coordinator (Account Management)

TL;DR

Customer Coordinator (Account Management): Managing and optimizing processes between the Account Management team, customers, and the wider business with an accent on contract changes, product updates, and SLA management. Focus on designing and implementing processes for the Paris Account Management team, spotting operational bottlenecks, and acting proactively.

Location: Hybrid in Paris

Company

Lightspeed is a global SaaS platform for hospitality and retail brands with big ambitions, helping customers work smarter, scale faster, and delight their guests.

What you will do

• Manage and optimize processes to ensure efficient workflows.
• Coordinate contract changes, product updates, and SLA management, ensuring proper documentation.
• Create clarity across teams, including Account Management, Sales, Support, and Finance.
• Spot operational bottlenecks early and act proactively to solve them.
• Design and implement processes for the Paris Account Management team.

Requirements

• Experience in a coordinating, operational, or process-oriented role.
• Understanding of B2B SaaS workflows and Salesforce experience is a plus.
• Precise, structured, and able to prioritize while juggling multiple open tasks.
• Clear communication skills in French & English.
• Passion for process improvement.
• A team player with a hands-on mentality.

Culture & Benefits

• Genuine career opportunities in a growing company.
• Work in a team large enough for growth but lean enough to make a real impact.
• Lightspeed equity scheme.
• Health & Wellness Credit of up to 400 EUR per year.
• Mental Health Support through the Modern Health App.
• People Experience benefit allowing work from anywhere in the world for 60 days a year.