Operations Management Intern (Logistics Performance)

TL;DR

Operations Management Intern (Logistics Performance): Monitoring logistics partners' performance and leading projects to improve customer experience, quality, and reduce costs with an accent on data analysis and optimization. Focus on enhancing delivery experience, optimizing logistics flows, and driving the adoption of shipping solutions.

Location: On-site in Paris, France. You must have an internship agreement provided by your French school.

Salary: €1.2K – €1.4K per month

Company

hirify.global is a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.

What you will do

• Monitor the performance of logistics partners (transport and fulfillment).
• Lead key projects involving BackShip and other BM service teams to improve service efficiency and find synergies.
• Lead initiatives to improve the quality of the seller or customer experience, particularly in claims resolution.
• Analyze Quality & Financial KPIs to explain week-over-week fluctuations and gaps with targets.
• Support the optimization of Trade In & Return logistics flows by helping define the carrier mix strategy.
• Contribute to the adoption of the BackShip service among sellers and enhance the value proposition.

Requirements

• Strong analytical skills and a love for working with data (Excel has no secrets for you!).
• Knowledge of SQL or eagerness to learn is highly desirable.
• Capacity to work with transversal teams.
• Previous experience in e-commerce, logistics, or a start-up is a plus.
• Excellent verbal and written communication in English (French is a plus, but not mandatory).
• Comfortable working in a fast-paced environment.

Culture & Benefits

• Mission-driven work environment where your day to day makes an impact on the planet.
• Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.
• Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.