Customer Success Platform Manager (ChurnZero)

TL;DR

Customer Success Platform Manager (ChurnZero): Managing and optimizing the ChurnZero platform to support Customer Success teams with automated workflows and data-driven insights with an accent on system configuration and integration integrity. Focus on translating business needs into technical solutions, managing customer health scoring models, and driving platform adoption through internal enablement.

Location: Must be based in the United States (California)

Company

hirify.global is a global leader in cloud-driven networking solutions, leveraging AI, machine learning, and analytics to deliver scalable outcomes for over 50,000 customers worldwide.

What you will do

• Manage and configure ChurnZero features including custom fields, playbooks, alerts, and dashboards.
• Build and maintain digital customer journeys and automated tech-touch programs.
• Ensure data integrity and accurate synchronization between ChurnZero and integrated systems like Salesforce.
• Iterate on predictive health scoring models to provide actionable account indicators.
• Lead internal training for CSMs to improve tool adoption and best practices.
• Create performance dashboards to track NRR, NPS, and other key retention metrics.

Requirements

• Minimum 5 years of experience with Customer Success platforms (preferably ChurnZero).
• Strong understanding of SaaS operations and cloud-hosted system architectures.
• Proven experience integrating and managing data between ChurnZero and Salesforce.
• Analytical mindset with the ability to translate complex data into actionable CS strategies.
• Familiarity with Agile or Scrum methodologies for task management.
• Excellent verbal and written communication skills.

Nice to have

• Bachelor's degree in a relevant field.
• Active certifications in ChurnZero or Salesforce.

Culture & Benefits

• Focus on an inclusive workplace that embraces employee differences.
• Opportunities to work with global, high-growth cloud-networking technology.
• Commitment to professional development and internal training.
• Stable environment in a company with significant year-over-year growth.