Solutions Architect (CCaaS)

TL;DR

Solutions Architect (CCaaS): Leading the design and architecture of cloud-based contact center ecosystems with an accent on integrating intelligent CX platforms like Genesys, Amazon Connect, and Google. Focus on architecting end-to-end solutions that merge CRM, AI, and analytics to drive operational excellence for global enterprise clients.

Location: Remote

Company

hirify.global is a global IT services and consulting company that drives digital transformation for large enterprises, committed to a culture of relentless performance and sustainable business practices.

What you will do

• Serve as a subject matter expert on modern CCaaS and CX platforms for enterprise clients.
• Analyze business requirements to design comprehensive technical architectures integrating CRM, AI, WFM, and omnichannel tools.
• Create detailed project estimates, including costs, timelines, and resource allocation.
• Develop holistic solution designs covering telephony, data flows, and security.
• Support sales teams with technical deep dives and innovative solution proposals.
• Evaluate and incorporate emerging AI and CCaaS innovations into current offerings.

Requirements

• 10+ years of experience in CX/Contact Center ecosystems.
• 5+ years of professional services experience with Genesys Cloud or similar CCaaS platforms like Amazon, Five9, or NICE.
• 2+ years of experience with AI technologies such as voice/chat bots, agent assist, or automated QM.
• Strong background with cloud infrastructure (AWS/GCP).
• Proven expertise in managing CRM integrations like Salesforce and omnichannel routing.
• Excellent presentation and communication skills to engage stakeholders effectively.

Nice to have

• 3 years of specific expertise integrating Amazon Connect with CRM and speech analytics.

Culture & Benefits

• Work From Anywhere culture with significant flexibility.
• Comprehensive health insurance and benefits package.
• Extensive professional development through certification programs and internal mentorship.
• Collaborative multicultural environment with global project exposure.
• Commitment to sustainable business practices and social responsibility.