Principal Solutions Architect

TL;DR

Principal Solutions Architect: Engaging customers in a consultative capacity and providing specialized expertise around industry standards and best practices in the contact center industry with an accent on managing customer expectations and satisfaction. Focus on recommending ideal configurations for hirify.global products and ensuring desired business outcomes are satisfied.

Location: United Kingdom - London. Hybrid: 2 days working from the office and 3 days of remote work each week.

Company

hirify.global Ltd. software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime and ensure public safety.

What you will do

• Provide technical configuration, best practice guidance, and customized training to customers for CXOne WFM/IEX products.
• Assist customers in achieving desired business outcomes and ROI for implemented products.
• Engage internal product management organizations to ensure customer requirements are prioritized and incorporated into product roadmaps.
• Serve in a consultative capacity with the CXone project team, driving a successful customer/partner engagement lifecycle.
• Provide business analysis, business area assessment, and user needs analysis for assigned projects.
• Provide product leadership for internal and external customer forums.

Requirements

• BS/BA in a technical or business field or equivalent work experience required.
• 8+ years of customer engagement and industry experience.
• 1-3 years of experience in Contact/Call Centers or Technical & Customer Support operations.
• 3-5+ years of experience with Quality Management/Analysis in a call center environment.
• Strong consulting skill set to uncover, strategize, and align client goals and objectives with a product solution.
• Ability to display strong and commanding confidence as a product expert.

Culture & Benefits

• Join an ever-growing, market-disrupting, global company with a fast-paced, collaborative, and creative environment.
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• Work according to the hirify.global-FLEX hybrid model, which enables maximum flexibility.