Customer Care Specialist

TL;DR

Customer Care Specialist (Fintech): Providing high-quality support to users navigating fundraising and financial verification processes with an accent on empathy, technical troubleshooting, and effective communication. Focus on resolving complex customer issues, driving product improvements through feedback, and maintaining high service standards in a dynamic, mission-driven environment.

Location: Must be based in Sydney, Australia (Hybrid role with office attendance required a few times a month)

Company

hirify.global is a global community platform dedicated to helping people raise and donate money for causes that matter.

What you will do

• Provide exceptional support to customers via live messaging and email.
• Troubleshoot bank transfer verification issues and complex support inquiries.
• Navigate sensitive social dynamics related to fundraising campaigns.
• Champion customer feedback to drive continuous product and experience improvements.
• Collaborate with the team on ad-hoc projects tied to organizational objectives.

Requirements

• Must be based in or able to commute to the Sydney office.
• Strong emotional intelligence and a compassionate approach to customer interactions.
• Effective written and verbal communication skills.
• Tech-savvy with the ability to learn new tools and resolve technical issues in real-time.
• Metric-driven mindset with a focus on accountability and high performance.
• Critical thinking and solution-oriented approach to complex challenges.

Nice to have

• Fluency in German or French.

Culture & Benefits

• Meaningful mission-driven work with a positive impact on millions of lives.
• Competitive pay and comprehensive healthcare benefits.
• Hybrid work setup with financial assistance for office-related needs.
• Generous parental leave, flexible time-off policies, and mental health resources.
• Structured learning, development, and recognition programs.
• Active community engagement and volunteering opportunities.