Technical Support Engineer I (SaaS)

TL;DR

Technical Support Engineer I (SaaS): Providing world-class application support through problem-solving and communication with an accent on troubleshooting and resolving issues from the user interface. Focus on prioritizing and resolving issues based on service level agreements and severities.

Location: Remote Australia

Company

hirify.global's support organization is a global team with offices in Austin, TX, London and Melbourne.

What you will do

• Serve as the first point of contact via phone, chat, email, and web-based support portal to provide solutions.
• Research, troubleshoot, and resolve support issues within response and resolution goals.
• Provide solutions where issues are identified via self-service portal.
• Maintain detailed call and email records for all customer interactions.
• Prioritize and resolve issues based on service level agreements and severities.

Requirements

• 6 months - 1 year experience working in a customer service environment.
• Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge.
• Attention to detail with the ability to multi-task and strong organizational skills.
• Experience with Windows Operating Systems and Microsoft Office applications.
• Ability to manage your own time commitments and work with a remote team to achieve shared goals.

Culture & Benefits

• Global team with offices in Austin, TX, London and Melbourne.
• Passionate about customer success.
• Continuous improvement environment.