Customer Success Executive (AI)

TL;DR

Customer Success Executive (AI): Implementing and scaling HippocraticAI’s solutions within client healthcare systems with an accent on post-sale execution, measurable outcomes, and strong adoption. Focus on aligning solutions with nursing workflows, operational processes, and improving patient care outcomes using AI tools.

Location: Must be based in New York and be able to travel to the client site in New York weekly (4-5 days per week). Periodic travel to hirify.global offices (e.g., Palo Alto) for strategic planning and team sessions.

Company

hirify.global is the leading generative AI company in healthcare with the only system that can have safe, autonomous, clinical conversations with patients.

What you will do

• Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations.
• Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
• Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner.
• Train nursing teams and other healthcare staff on the effective use of hirify.global solutions, ensuring ongoing adoption and measurable, sustained success.
• Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations.
• Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences.

Requirements

• 5+ years of health systems experience, including customer success, account management, or project management.
• Experience leading complex, onsite implementations in clinical or operational healthcare environments.
• Exceptional relationship-building skills across an organization, from front-line staff to executives.
• Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements.
• Experience working with cross-functional teams in a fast-paced startup environment.
• Strong project management skills with the ability to manage multiple workstreams onsite.

Nice to have

• Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings.
• Advanced knowledge of healthcare workflows and compliance standards.
• Background in healthcare consulting, transformation initiatives, or system-wide implementations.
• Experience presenting outcomes and best practices at conferences or executive forums.

Culture & Benefits

• Reinvent healthcare with AI that puts safety first.
• Work with the people shaping the future.
• Backed by the world’s leading healthcare and AI investors.
• Build alongside the best in healthcare and AI.