Transformation Director

TL;DR

Transformation Director: Driving the end-to-end delivery of the BTG transformation program, ensuring milestones and outcomes are delivered on time and within budget with an accent on programme governance, risk management, and stakeholder communication. Focus on defining success metrics, facilitating cross-functional working groups, and supporting the design of AI-enabled workflows.

Location: London

Company

OLIVER is a specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands, partnering with over 300 clients in 40+ countries.

What you will do

• Drive end-to-end delivery of the BTG transformation project, ensuring milestones, dependencies, and outcomes are delivered on time and within budget.
• Define and maintain the integrated transformation plan across OLIVER, BTG, and workstreams; drive progress, remove blockers, and keep teams aligned.
• Establish and run programme governance including weekly/bi-weekly forums, executive updates, status reporting, decision logs, and change control.
• Own the RAID log (Risks, Assumptions, Issues, Dependencies): ensure clear owners, due dates, mitigation plans, and timely escalation with options and recommendations.
• Coordinate regional rollouts in a globally consistent but locally tailored way, partnering with operational leads to drive readiness and adoption.
• Support the design of AI-enabled workflows, creating training materials and delivering enablement sessions; drive go-live readiness and post-launch hyper care to embed new ways of working.

Requirements

• 10+ years’ experience in Client Services, Programme Management, Operations and/or Transformation—ideally within large network agencies or complex global organisations.
• Proven track record delivering complex, multi-stakeholder change programmes (preferably new client implementations and/or operating model transformation).
• Strong programme management fundamentals (planning, governance, budgeting, dependencies, change control).
• Confident working globally across regions, cultures and time zones.
• Excellent stakeholder engagement: able to influence, align and drive decisions across senior and cross-functional groups.
• Strong general technical fluency; able to engage on platforms, integrations, workflow tooling and data/automation/AI concepts at a high level.

Culture & Benefits

• Be Ambitious to succeed.
• Be Imaginative to push the boundaries of what’s possible.
• Be Inspirational to do groundbreaking work.
• Be always learning and listening to understand.
• Be Results-focused to exceed expectations.
• Be actively pro-inclusive and anti-racist across our community, clients and creations.