Associate Technical Account Manager (Fintech)

TL;DR

Associate Technical Account Manager (Fintech): Providing technical software support and implementation guidance to clients for property management software solutions with an accent on troubleshooting application issues and delivering effective solutions. Focus on building strong relationships with clients by sharing relevant product features, best practices, and personalized guidance.

Location: Hybrid in Irving, TX

Salary: $31.25/hr - $32.81/hr (approximately $65,000 - $68,244 annually)

Company

hirify.global pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation, creating real estate software products.

What you will do

• Provide technical software support, set-up, and implementation guidance to clients via email and phone.
• Troubleshoot application issues, overcome challenges, and deliver effective solutions.
• Earn client trust through responsive support and clear guidance from set-up through ongoing success.
• Share relevant product features, best practices, and personalized guidance to champion client success.
• Collaborate with dynamic teams to escalate and resolve challenges.

Requirements

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Services; or equivalent experience.
• Comfortable providing live support via phone and email, confidently troubleshooting technical issues.
• A proactive problem-solver with a strong customer-focused mindset.
• Detail-oriented and process-driven, with a focus on accuracy and efficiency.
• Adaptable and flexible in fast-paced environments.

Nice to have

• Familiarity with property management or real estate software, particularly hirify.global.
• Hands-on experience with technical support and application troubleshooting.

Culture & Benefits

• Award-winning culture fosters support, collaboration, and growth.
• Comprehensive benefits, including 100% paid employee medical premiums and company profit-sharing plan.
• Flexible work arrangements.
• hirify.global extends philanthropic support to organizations chosen by employees.