Customer Support Consultant (Hospitality)

TL;DR

Customer Support Consultant (Hospitality): Delivering high-quality assistance via phone, chat, and email for global tech clients with an accent on the hospitality and travel industry. Focus on building strong customer relationships, maintaining solution expertise, and ensuring excellence in support practices.

Location: Remote

Company

hirify.global is a global leader in Intelligent Support-as-a-Service, providing secure customer and technical support for tech companies and industry leaders worldwide.

What you will do

• Deliver outstanding customer support via phone calls, chats, and emails
• Build strong and lasting customer relationships
• Maintain a deep understanding of client solutions and meet key performance indicators
• Handle sensitive customer data with care and security
• Communicate effectively with developers and cross-functional specialists
• Apply latest customer happiness practices to ensure service quality

Requirements

• Excellent English skills: C1 for both spoken and written required
• At least 6 months of professional customer support experience
• Experience in the travel or hospitality industry
• Strong analytical thinking and research skills
• Personal computer with at least 8GB RAM
• Stable internet connection: minimum 50 Mbps download and 40 Mbps upload

Nice to have

• Experience in logistics
• Experience with Zendesk or other CRM systems
• Proven experience working with ticketing systems

Culture & Benefits

• Flexible scheduling options
• Opportunity to work fully remotely
• International and inclusive team environment
• Compensation provided in USD
• Internal health policy and supportive management
• Culture built on trust without invasive time-tracking requirements