Support Manager (Igaming)

🚀 Support Manager (Tier-1, iGaming)

We are a fast-growing iGaming product company operating across Tier-1 markets and serving millions of users worldwide.

We are looking for a Support Manager who can deliver world-class customer service, resolve complex inquiries with professionalism, and ensure a seamless experience for our players.

🌐 Key Responsibilities:

• Manage customer inquiries via live chat, email, and ticketing systems.
• Resolve issues related to accounts, payments, bonuses, and gameplay within established SLAs.
• Escalate technical or product-related cases to the relevant departments.
• Track and document bugs, feature requests, and valuable user feedback.

📊 Who We Are Looking For:

• 2+ years of experience in customer support (ideally within iGaming, FinTech, or SaaS).
• Excellent communication skills and the ability to thrive in a high-paced environment.
• English proficiency at B2+ level or higher (mandatory); additional languages are a significant plus.
• Hands-on experience with ticketing systems (e.g., Zendesk, Freshdesk, Jira Service Desk).
• A solid understanding of iGaming products and user experience (UX).
• A proactive, detail-oriented, and solution-driven mindset.

💫 We Offer:

• The opportunity to work in a dynamic international environment focusing on Tier-1 markets.
• Fully remote work format with a flexible schedule.
• Genuine opportunities for professional growth and skill development within a startup culture.

💌 Interested? Send your CV to: Показать контакты