Customer Service Specialist (EV)

TL;DR

Customer Service Specialist (EV): Providing multichannel support for electric vehicle software and technical products with an accent on complex troubleshooting and customer advocacy. Focus on resolving inquiries, maintaining detailed CRM records, and becoming a subject matter expert in EV technologies.

Location: Remote (Global/Independent Contractor role)

Company

hirify.global provides specialized staffing and remote workforce solutions for global organizations.

What you will do

• Respond to inbound customer inquiries via phone, email, and chat.
• Troubleshoot technical issues related to software and EV-specific hardware.
• Identify, document, and resolve complex customer problems within the CRM.
• Advocate for customer needs and maintain high service levels.
• Collaborate with internal teams and third-party partners to improve satisfaction.
• Stay current on electric vehicle industry trends to provide expert support.

Requirements

• 3+ years of experience in a customer support or technical facing role.
• Background in software or IT product support.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical thinking abilities.
• Must be available to work 40 hours per week.
• Must have own computer and reliable internet connection.

Nice to have

• Experience with Zendesk or similar support tools.
• Prior familiarity with electric vehicle technologies.

Culture & Benefits

• Permanent work-from-home arrangement.
• Independent contractor model with flexible, performance-based hourly fees.
• HMO coverage for eligible locations.
• Immediate hiring opportunity.

Hiring process

• Complete initial application on company career site.
• Technical assessment and voice recording submission.