Expert Incident Commander

TL;DR

Expert Incident Commander: Leading incident response efforts to mitigate impact, manage stakeholders, and ensure communication across the business during high-stress events with an accent on command and control, strategic management, and incident resolution. Focus on coordinating teams, delegating tasks, and driving efficient decision-making to resolve incidents.

Location: Remote (Poland)

Company

hirify.global is a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges.

What you will do

• Assume control and leadership of the response effort across all impactful incidents.
• Direct and coordinate efforts across internal teams and external vendors.
• Work with the Incident Response team to set a clear definition of the problem and the impact felt by users.
• Prioritize the most impactful incidents during situations of multiple incidents.
• Maintain a holistic view of the incident, monitoring the progress of assigned activities and resolving bottlenecks.
• Maintain relentless focus on moving the incident toward mitigation and resolution.

Requirements

• 5+ years of experience in Incident Response, Security Operations, or a critical IT Operations role, with 3+ years dedicated to leading high-severity incidents.
• Demonstrated experience commanding large-scale, cross-functional incidents.
• Exceptional written and verbal communication skills, including the proven ability to present complex technical issues clearly to executive audiences.
• Proven ability to make critical, sound judgments and act decisively under pressure.
• Deep understanding of the Incident Response lifecycle and sufficient technical knowledge of IT systems and processes to guide the coordinated response team.
• Strong problem-solving, analytical, and organizational abilities to coordinate complex operations.
• Ability to remain composed, objective, and adaptable in dynamic, high-stress environments.
• Experience utilizing incident management platforms (e.g., PagerDuty, ServiceNow IRM, XMatters) for triage, alerting, and communication.

Nice to have

• Relevant certifications (e.g., ITIL v4, SANS GCIH, CISSP).
• Experience working in a regulated industry (e.g., Finance, Healthcare).

Culture & Benefits

• Work alongside top professionals in a friendly, open-door environment.
• Take on large-scale projects with a global impact and expand your expertise.
• Boost your skills with internal events, Udemy access, language courses, and company-paid certifications.
• Enjoy flexibility with full remote working possibilities.
• Company-paid medical insurance, mental health support, and financial & legal consultations.