Customer Success Associate (Fintech)

TL;DR

Customer Success Associate (Fintech): Supporting Gas and Power clients by understanding their needs and aligning them with hirify.global's solutions with an accent on revenue retention and growth. Focus on building strong relationships with users, monitoring client health, and implementing creative engagement strategies.

Location: Greece

Company

hirify.global delivers intelligence through user-friendly platforms.

What you will do

• Oversee the Gas and Power portfolio with a focus on revenue retention and growth.
• Establish yourself as a trusted Gas and Power expert, providing effective support to clients.
• Build and maintain strong relationships with users and key contacts across accounts.
• Collaborate with commercial, product, and support teams to provide a unified approach to client success.
• Monitor client health and implement initiatives to maintain strong engagement levels.
• Stay up-to-date on product releases, bugs, and updates, and communicate these to clients.

Requirements

• +2 years of customer success management experience in Energy Transition, Fintech, or Data Solutions.
• Experience within the Gas or Power industry is a plus.
• Outgoing, personable, and client-focused.
• Technical aptitude and ability to articulate technical concepts.
• Empathic and capable of understanding customer needs through strong relationship building.
• Capable of adapting to the needs of users in financial firms, ranging from banks to hedge funds, physical trading houses, energy majors, and service & consultancy providers.

Culture & Benefits

• Dynamic company dedicated to nurturing connections and innovating solutions.
• Act decisively and with purpose, going the extra mile.
• Foster relationships and develop creative solutions to address market challenges.
• Accessible and supportive to colleagues and clients with a friendly approach.
• Committed to providing a fair, inclusive, and diverse work environment.