Customer Service Specialist (German-speaking)

TL;DR

Customer Service Specialist (German-speaking): Providing technical support and conflict resolution for property hosts using the vacation rental management platform with an accent on product integration and booking system troubleshooting. Focus on maintaining high satisfaction levels, handling complex technical queries across multiple channels, and ensuring seamless platform performance for hosts.

Location: Berlin (Hybrid)

Company

hirify.global is a fast-growing startup and subsidiary of the HomeToGo Group, providing an all-in-one SaaS solution for vacation rental hosts worldwide.

What you will do

• Provide multichannel support to hosts via tickets, chats, and scheduled calls.
• Troubleshoot technical issues related to booking channels, calendars, automations, and messaging.
• Prioritize time-sensitive and high-impact cases to minimize operational disruptions for hosts.
• Document recurring issues and collaborate with Tech Services to improve the platform.
• Ensure high satisfaction and quality standards through empathetic and accurate support.

Requirements

• German and English fluency (C1 level) required.
• Experience in customer-facing roles, particularly in SaaS, travel, or hospitality.
• Ability to troubleshoot technical systems and workflows comfortably.
• Reliable and flexible availability, including rotating shifts and Saturdays.
• Strong problem-solving skills and a proactive, ownership-driven mindset.

Nice to have

• Fluency in additional European languages.

Culture & Benefits

• Flexible work policy including up to 50% remote work per year and 63 working days abroad.
• 27–32 vacation days based on tenure, plus sabbatical bonuses.
• Mobility perks including a subsidized Deutschland-Ticket and bike leasing.
• Learning opportunities including mentorship, German language classes, and development budget.
• Access to gym benefits (Wellhub), team events, and mental health support.
• Dog-friendly office environment.

Hiring process

• Recruiter call and manager interview.
• Technical assessment including a potential take-home assignment.
• Team interview followed by reference check.