Technical Account Manager (Fintech)

TL;DR

Technical Account Manager (Fintech): Managing the full technical relationship with local merchants during the lifecycle of Issuing Solutions integration projects with an accent on POS system implementation and Tax Free Shopping (TFS) functionality. Focus on driving technical presales, ensuring high-quality service delivery, and serving as the primary escalation point for merchant IT managers.

Location: Düsseldorf, Germany

Company

hirify.global is a leading technology partner and pioneer in Tax Free Shopping, connecting shoppers and brands worldwide through innovative data-driven insights and payment solutions.

What you will do

• Drive technical presales activities for local accounts to support the commercial team.
• Coordinate with internal and external stakeholders to implement and roll out TFS services.
• Ensure all delivered Issuing Solutions comply with internal standards and operational frameworks.
• Act as the primary escalation point for technical issues affecting Global Accounts.
• Conduct regular service review meetings with merchant IT managers to drive alignment.
• Monitor Business As Usual activities to ensure continuous service stability and quality.

Requirements

• University degree, preferably in an IT-related field.
• 5+ years of experience managing multinational projects with external stakeholders.
• Hands-on experience in customer consulting or technical account management.
• Solid understanding of POS-related technologies, transactional systems, and EFT payment standards.
• English language proficiency (mandatory).
• Familiarity with project management methodologies and processes.

Nice to have

• Working knowledge of retail systems or the credit card industry.

Culture & Benefits

• Career development and internal mobility opportunities within an international company.
• Multicultural environment with teams spanning over 53 countries.
• Supportive culture emphasizing Agile working and work-life balance.
• Comprehensive employee benefits including referral programs and team events.
• Commitment to sustainability and shared success.