Customer Support Agent (iGaming)

TL;DR

Customer Support Agent (iGaming): Providing comprehensive assistance to customers across casino, eSports, and sports products with an accent on technical troubleshooting and inquiry resolution via chat and email. Focus on delivering high-quality service, navigating complex product rules, and ensuring first-contact resolution within a 24/7 global support environment.

Location: Fully remote, available worldwide

Company

hirify.global is a platform operating within the casino, eSports, and sports betting industry.

What you will do

• Deliver prompt and effective assistance for deposit methods, promotional offers, and bet settlements.
• Resolve technical issues and guide clients through problem-solving processes.
• Utilize passion for iGaming and eSports to provide informed client support.
• Collaborate effectively within a diverse remote team to maintain communication standards.
• Demonstrate independent problem-solving and sound decision-making in client interactions.

Requirements

• Proven customer service experience is required.
• Strong written and verbal English communication skills.
• Ability to adapt to new tools and software quickly.
• Capacity to work varying shifts in a 24/7 support team.
• Ability to work autonomously in a remote setting.

Nice to have

• Previous experience in the iGaming sector.
• Experience with cryptocurrency.
• Fluency in Turkish, French, Spanish, or Japanese.

Culture & Benefits

• 25 days of paid time off.
• Provision of an equipment allowance.
• Flexible remote working environment.