Product Operations Manager (Fintech)

TL;DR

Product Operations Manager (Fintech): Building and optimizing operational workflows and internal tooling for the Mexico Credit Card mobile product with an accent on technical automation, data analysis, and system integrations. Focus on solving complex customer support and collections challenges by prototyping tools, configuring AI agents, and writing scripts to enable scalable operations.

Location: Must be based in Mexico City (Hybrid role, in-office presence required).

Company

hirify.global is a fast-growing, profitable fintech unicorn dedicated to rebuilding consumer finance products like loans, credit cards, and car finance using advanced technology.

What you will do

• Build and integrate AI tools, knowledge bases, and no-code workflows to automate customer support processes.
• Develop automated collections flows, including notifications and WhatsApp bots, to improve operational efficiency.
• Prototype internal dashboards and operational tooling using light coding and scripting.
• Utilize SQL to analyze customer and portfolio data, measure performance, and identify areas for improvement.
• Collaborate cross-functionally with Engineering, Product, Credit, and Fraud teams to bridge operations and technical development.
• Maintain a product-centric approach by testing, measuring, and iterating on operational solutions.

Requirements

• Must be based in Mexico City or able to commute regularly to the office.
• Strong background in operations, product, analytics, or support engineering within tech or fintech.
• Hands-on technical skills, including SQL literacy and experience with API integrations.
• Experience building automations using no-code tools or light scripting/coding.
• Proficiency in both English and Spanish required.
• Deep empathy for customers and a willingness to perform manual operational tasks to gain insights.

Nice to have

• Previous experience in credit cards, lending, or risk operations.
• Start-up or scale-up operational experience.
• Familiarity with version control systems like Git.

Culture & Benefits

• Best-in-class compensation package including equity.
• Hybrid work model with flexible remote days (Monday/Friday).
• Fresh healthy lunches provided by in-house chefs in the office Tuesday-Thursday.
• Private health insurance for physical and mental well-being.
• Work within a fast-paced, high-impact environment at a profitable unicorn.

Hiring process

• Initial call with a recruiter.
• Interview with a Product Manager.
• Case study assessment with an Operations Lead.
• Culture-fit interview with the Managing Director.