Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Responsible for ensuring customer success through onboarding, adoption, and ongoing support with an accent on retention and risk mitigation. Focus on building relationships with key stakeholders, identifying growth opportunities, and providing valuable input to product feedback.

Location: Remote APAC

Company

hirify.global is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation.

What you will do

• Own a portfolio of accounts, facilitating the full customer lifecycle from onboarding to renewal and expansion.
• Build relationships with key customer stakeholders and find ways to engage with the customer team to ensure depth and breadth of impact.
• Identify, escalate, and manage risk utilizing customer data.
• Provide quantitative and qualitative insights to the Account Management team for customer Quarterly Business Reviews (QBRs) and renewals.
• Provide feedback on internal Customer Success playbooks and processes.
• Maintain a proficient understanding of hirify.global’s products and services and customer use cases to advise customers on how to leverage hirify.global solutions more effectively.

Requirements

• 3+ years of experience in Customer Success in a B2B Saas Company is a must
• 1-2 years of experience with a public cloud platform like GCP, AWS, or Azure.
• Experience driving success plans and achieving customer targets/goals/objectives.
• Exceptional ability to communicate and foster positive business relationships with customers and team members.
• Demonstrated ability to learn new technologies and products quickly and understand how customers use them to drive strategic success.
• Be fluent in English to a professional degree (verbal and written).

Nice to have

• Experience with finance or data analytics
• Cloud Provider (AWS, Azure, GCP) and/or FinOps Certifications
• Additional languages

Culture & Benefits

• Global team working remotely with a flexible schedule for work-life balance.
• Embrace and support leveling up skills professionally and personally.
• Entrepreneurial environment with a focus on knowledge and fun.