Director Of Customer Success (SaaS)

TL;DR

Director Of Customer Success (SaaS): Leading a proactive team of Customer Success Managers to drive user retention and growth for an e-commerce marketing platform with an accent on organizational strategy, OKR management, and high-level service standards. Focus on building a data-centric, customer-first culture and bridging collaboration between success teams and other functional units to scale operations effectively.

Location: Vilnius, Lithuania (Hybrid with remote possibilities)

Salary: From €5,000/month

Company

hirify.global is a customer-centric, product-focused email and SMS marketing platform designed to help e-commerce brands drive rapid growth.

What you will do

• Lead and mentor a team of proactive Customer Success Managers focused on higher-tier accounts.
• Establish quarterly OKRs and define advanced performance metrics to track team impact.
• Implement and refine policies and procedures to elevate the overall quality of the customer experience.
• Drive organizational change by embedding a customer-centric mindset across all functional strategy layers.
• Act as a key liaison between the customer success department and other internal cross-functional units.
• Foster a culture of trust, accountability, and result-oriented growth within your teams.

Requirements

• 3+ years of proven experience in building and scaling customer success teams within a SaaS business.
• Deep understanding of modern customer success best practices, processes, and tools.
• Proven ability to interpret data and leverage insights to make informed, strategic decisions.
• Demonstrated experience leading or managing hybrid or fully remote teams.
• Reputation for driving a culture of accountability, ownership, and measurable results.
• Fluent in English.

Culture & Benefits

• Competitive salary with quarterly performance-based reviews.
• Unlimited learning budget for professional self-improvement.
• Flexible working hours with remote work possibilities.
• Comprehensive private health insurance and unlimited access to psychotherapy.
• Workstation budget of €420 and work anniversary gifts.
• Engaging team culture featuring workations and team-building events.